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Shipping and Returns

Shipping & Returns

AUSTRALIAN DOMESTIC ORDERS
Australian Standard Postage – $8.50 Flat Rate
Australian Express Postage – $10.50
Free Standard Postage on Orders over $100

All orders are sent via Australia Post, unless this is unavailable we will endeavour to use another shipping company.

INTERNATIONAL ORDERS
International Tracked Standard Postage - $20 

All orders are dispatched within 3 business days and delivery times generally take 3-7 business days with domestic and 6-14 business days with international.


SHIPPING CONDITIONS
You are required to enter your correct Shipping/Billing details at checkout. Should these contain an error and your item is undeliverable, K Coulst Designs is not held accountable. Should the error result in your item being returned due to insufficient information, you will be informed and required to pay for the additional postage to have this re sent.

LOST/LATE/DAMAGED ITEMS
Australia Post delivers a high volume of mail daily and sometimes parcels can take a little longer to arrive than their stipulated terms. If however; you believe your items are well and truly outside of these estimated days, please email us (kcoulstdesigns@hotmail.com) and we will discuss the next steps in opening an investigation. Please keep in mind this may take up to 2 weeks for Australia Post to complete. 

RETURNS POLICY
We want all our customers to be satisfied and love their garments. If however; yours has arrived with an overlooked flaw, fault or issue please email us (kcoulstdesigns@hotmail.com) within 10 days of receipt of your items and discuss an exchange where possible. Once this time frame has lapsed we cannot exchange items due to insufficient stock but a store credit can be issued, if this error is at K Coulst Designs fault.

Our returns policy does not apply to products that have been worn, used or damaged during or after delivery. 

RETURNS REQUIRE:
1. Items must be in new and original condition as purchased, with all K Coulst Designs labels/tags attached.
2. Proof of purchase, order number, way of payment etc.
3. Items returned within 2 weeks of purchase to our listed address:

K Coulst Designs
PO Box 3641
TOOWOOMBA   QLD  4350

Items that are not faulty but are being exchanged for an accepted reason, the postage of the exchanged items is to be PAID or a TRACKED satchel included with these items. K Coulst Designs is liable to cover this postage back to you.

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