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FAQs

What material are our designs made with?

Majority of our designs are made with cotton compositions. This can include 100% organic cotton, 100% cotton, cotton sateen mixtures and cotton polyester mixtures. Each design lists what material it is made from. If you need any clarification, please contact us directly.

What sizes do you offer?

Each design will have a sizing chart listed in the pictures for measurement purposes. Majority of our designs whether handmade or part of our designer import label range in sizing NB - 8.

Can I exchange my product?

Please refer to our Terms & Conditions page for more information. Exchanges are provided where an item is deemed faulty. Change of mind or incorrect sizing chosen is not deemed reason for exchange.

Do we ship internationally?

Yes. We have a set list of countries we ship internationally to. Should you find that your country is not on this list at check out, please send us an email: kcoulstdesigns@hotmail.com to discuss. All our international shipments are sent via Standard Tracked International satchels that have a limit of 500 grams. Please ensure your order reaches this limit or at check out, you will not be able to proceed further. 

How long will shipping take?

Domestic standard postage can take 1-5 business days depending on your locality. If you choose to upgrade your postage option, the time frame will be as per Australia Post guidelines. If you have ordered an item on Pre Order, I will provide an estimation that this stock will arrive and then the time frame advised by Australia Post will be applicable. 

International orders can take anywhere from 6 business days up to 14 business days. Please refer to Australia Post guidelines for set time frames for your country.

What is the turn around time on orders?

Our handmade designs range from 2 - 3 week turnaround time. If there is a delay in your order we will contact you and inform you every step of the way until it is dispatched. We understand you have spent hard earned money on our designs and receiving them in a timely fashion is an expectation we aim to exceed.

Pre Order designer items that are made by our ethically chosen team of talented seamstresses offshore will be as per the advised due date on the listing. 

I haven't received my order. What should I do?

Simply contact us directly. If it falls outside of the shipping time frames listed above we will look into it for you. 

Do we wholesale?

Yes, if you would like to be considered as a stockist of our label, please feel free to contact us kcoulstdesigns@hotmail.com.

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